Shipping policy

Thank you for shopping with Mache Money. We are committed to delivering your order quickly, securely, and efficiently.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

United Kingdom: 2–5 Business Days
Europe: 5–10 Business Days
International: 7–15 Business Days

Please note that these are estimated delivery times and may vary depending on your location and the shipping carrier.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your delivery.

Delays

While we strive to deliver every order on time, delays may occur due to:

High order volumes
Courier delays
Customs clearance
Severe weather conditions
Public holidays or other circumstances beyond our control

Mache Money is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Mache Money cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date at machefederation@gmail.com.

We will work with the shipping carrier to investigate the issue and provide a suitable resolution whenever possible.