FAQ's

Orders

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and the shipping method selected at checkout.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive a confirmation email with your tracking number and a link to track your shipment.

Do you ship internationally?

Yes, MACHE MONEY ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

Products

How do your tracksuits fit?

Our tracksuits feature a tailored athletic fit. They are designed to provide a modern silhouette while remaining comfortable for everyday wear.

Should I size up or down?

We recommend ordering your usual size for the intended fit. If you prefer a more relaxed or oversized look, consider sizing up.

What materials are used?

Our garments are crafted from premium-quality fabrics chosen for their softness, durability, comfort, and everyday performance.

Are your logos embroidered?

Yes. Our signature logos are finished with high-quality embroidery for a premium look and long-lasting durability.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery, provided items are unworn, unwashed, and returned in their original condition with all tags attached.

Can I exchange an item?

We currently do not offer direct exchanges.

If you'd like a different size or item, simply return your original purchase (if eligible) and place a new order once your return has been approved.

Are sale items refundable?

Unless stated otherwise, sale or clearance items are final sale and cannot be returned or exchanged.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as popular payment providers available at checkout, including PayPal, Apple Pay, Google Pay, and Shop Pay (where available).

Is my payment information secure?

Absolutely. All payments are processed through secure, encrypted payment gateways to keep your information safe.

Customer Support

How can I contact MACHE MONEY?

You can reach our team through the Contact Us page or by emailing us directly. We aim to respond to all enquiries within 24–48 business hours.

Can I change or cancel my order?

If your order has not yet been processed, we'll do our best to help. Please contact us as soon as possible after placing your order.

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of receiving your order with your order number and photos of the issue. We'll work quickly to resolve it.